Refund and Return Policy

Kali Miri sells packaged food products. For reasons of food safety and hygiene, we are unable to accept returns of opened, used, or partially consumed items. This policy sets out the limited circumstances in which we will replace or refund an order.

What we accept

We will replace or refund your order if:

• The product arrived damaged, leaking, or with broken packaging
• The seal was broken or tampered with on arrival
• You received the wrong item
• The item was past or close to its best before date on arrival

How to raise a claim

Please inspect your order as soon as it arrives. Contact us within 48 hours of delivery at kalimiri.in@gmail.com with your order number and photographs of the item and its packaging, including the batch and best before details printed on the label.

Photographs are necessary for us to raise the matter with our courier or packing team, so please do not discard the packaging until your claim is resolved.

We will respond within 3 business days and let you know whether your claim is approved.

What we cannot accept

We cannot accept returns or issue refunds for:

• Items that have been opened, used, or partially consumed
• Items where the seal has been broken by the customer
• Claims raised more than 48 hours after delivery
• Change of mind, including dislike of taste, aroma, or heat level
• Items damaged after delivery through improper storage
• Orders placed with an incorrect or incomplete delivery address

Because our products are perishable food items, they fall within the category of goods that are exempt from standard return windows.

Replacements and refunds

Where a claim is approved, we will offer a replacement of the same item at no additional cost, or a full refund, at your preference.

Approved refunds are processed to the original payment method within 7 business days of approval. Your bank or card issuer may take a further 5 to 7 business days to reflect the amount in your account.

You do not need to ship the item back to us unless we specifically request it. If we do request a return, we will arrange and pay for the pickup.

Cancellations

Orders can be cancelled without charge at any point before dispatch. Contact us at kalimiri.in@gmail.com as soon as possible with your order number.

Once an order has been dispatched, it cannot be cancelled.

Non-delivery

If your order has not arrived within 10 business days of dispatch, contact us at kalimiri.in@gmail.com and we will investigate with our courier. Where an order is confirmed lost in transit, we will send a replacement or issue a full refund.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Name: Sandili Maurya Designation: Grievance Officer Email: kalimiri.in@gmail.com 

We will acknowledge any complaint within 48 hours and resolve it within one month of receipt.

Contact

For any question about this policy, write to us at kalimiri.in@gmail.com.

This policy was last updated on 17th Sept, 2026.